At Fino Payments Bank, we value your trust & respect your privacy. This Privacy Policy provides you with details about the manner in which your data is collected, stored & used by us. You are advised to read this Privacy Policy carefully. By visiting Fino Payments Bank’s website/WAP site/applications you expressly give us consent to use & disclose your personal information in accordance with this Privacy Policy. If you do not agree to the terms of the policy, please do not use or access Fino Payments Bank website, WAP site or mobile applications.
Note: Our privacy policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically.
General
We will not sell, share or rent your personal information to any 3rd party or use your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by Fino Payments Bank will only be in connection with the provision of agreed services & products and this Privacy Policy. Periodically, we may reveal general statistical information about Fino Payments Bank & its users, such as number of visitors, number and type of goods and services purchased, etc. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.
Personal Information
Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email ID, credit card number, cardholder name, card expiration date, information about your mobile phone, DTH service, data card, electricity connection, Smart Tags and any details that may have been voluntarily provided by the user in connection with availing any of the services on Fino Payments Bank. When you browse through Fino Payments Bank, we may collect information regarding the domain and host from which you access the internet, the Internet Protocol [IP] address of the computer or Internet service provider [ISP] you are using, and anonymous site statistical data.
Use of Personal Information
We use personal information to provide you with services & products you explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform you about offers, products, services, updates, customize your experience, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc. We also use your contact information to send you offers based on your previous orders and interests. We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customize your experience at Fino Payments Bank, providing you with content that we think you might be interested in and to display content according to your preferences.
We collect and monitor the information about the location of your device to provide serviceability as we can provide services only to applicable countries. This is also to prevent unauthorized access from overseas location. Our app also collects your phone contact's information which includes name and phone number for providing functionalities related to financial transactions or UPI.
Location
We collect and monitor your location information to restrict unauthorized access to your financial information. Also, as part of regulations, this application is valid for Indian customers using in India.
Camera
We require camera access so that you can easily scan the unique serial number on the bar code of the soundbox for activating the device. This is also used for setting up your profile information or in order to raise any dispute or service request which requires any images as part of authenticity or observation.
Login
You should be able to authenticate with 4-digit PIN or Fingerprint (if registered on device). Merchants can set 4-digit pin or fingerprint during onboarding and use it for future login.
GAIDs
We utilize the Google advertising IDs or GAIDs for promotions and marketing campaigns so that target segment customers are reachable and their banking and payment needs are met. This will also help us in analyzing the customer needs and cross-selling products basis customer engagement and daily needs.
Cookies
A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Fino Payments Bank uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Links to Other Sites
Our site links to other websites that may collect personally identifiable information about you. Fino Payments Bank is not responsible for the privacy practices or the content of those linked websites.
Security
Fino Payments Bank has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
Consent
By using Fino Payments Bank and/or by providing your information, you consent to the collection and use of the information you disclose on Fino Payments Bank in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.
Account Closure
Customers can close their bank account by visit the nearest merchant point or branch and providing relevant information.